Orders are generally shipped within 4 business days FOB from Chino, CA 91710 via UPS or FedEx unless otherwise specified. In the
event an item is on backorder we will notify you. Larger orders may ship via common carrier and we will contact you in that event.
Please note that we cannot deliver to PO Box addresses so be sure to submit your order with a valid street address.
Products may not be returned without a Return Authorization Number. Please contact us at firstname.lastname@example.org or
888-526-6442 to return an item. Include your invoice number and contact information. Items must be in pristine unused condition
in their original packaging. The return must be initiated before 30 days from receipt of order.
DAMAGED IN TRANSIT, SHORTAGES, WRONG ITEMS
All claims for shipping errors, shortages, or defective/damaged merchandise must be made within 10 business days of receipt of shipment. Credit will not be issued thereafter.
MANUFACTURER WARRANTY / DIRECT SUPPORT
Scienscope International offers a 5-year warranty on all its optical products including microscopes, auxiliary lenses,
video couplers, video lenses, digital camera adapters. All other Scienscope International products are warranted for
a 1-year period, including stands, focus mounts, light sources, light guides, cameras and monitors. Bulbs are not
Scienscope International reserves the right to replace or exchange, at its option, any and all products sent back for
warranty service. Warranty service will be performed by Scienscope International when an RMA number is obtained.
The defective equipment must be returned postpaid to Scienscope International with the RMA number in the
“Attention To” section of the address.
Products that are determined by Scienscope International to be abused, misused, or damaged due to negligence are
not covered under this warranty. Damage resulting from the attempted repair by unauthorized parties or damage due
to accident will not be covered.
Scienscope Products reserves the right to change any errors, decline any order due to incorrect pricing or other